Guest communication
Every message, before, during and after the stay, written in your voice.
- Inquiries and pre-booking questions
- Check-in details and arrival support
- Mid-stay check-ins and requests
- Checkout reminders and thank-yous
Services STR Virtual Assistance
01 · Day to day
Reliable support,
in your voice.
A trained virtual assistant who learns your homes, your rules and your tone, then handles the day-to-day work that keeps every stay running smoothly.
Overview
STR Virtual Assistance,
explained.
Hosting doesn’t stop at 5pm. Guests message at midnight, cleaners run late, a dishwasher leaks on a Sunday. Our STR virtual assistants take that day-to-day load off your plate, so you stay informed without being on call.
Your assistant starts by learning how you host: your homes, house rules, vendors, tone of voice and the decisions you always want to make yourself. We write it all down in a simple playbook, so every guest gets the same thoughtful experience whether you’re online or not.
You choose the coverage hours and the level of involvement. Some hosts hand over everything; others keep reservations and let us handle messages and operations. Either way, you get a clear weekly summary of what happened and what needs your attention.
What’s included
Everything covered,
nothing you don’t need.
Choose the parts you need. We shape the scope around your homes.
Reservation management
Bookings handled to your rules, so the calendar stays accurate and profitable.
- Accept or decline by your criteria
- Changes, cancellations and refunds
- Special requests and early check-ins
- Calendar blocks and owner stays
Day-to-day operations
The moving parts behind every turnover, coordinated and confirmed.
- Cleaner scheduling and confirmations
- Turnover photo checks
- Supply and restock tracking
- Guest issue triage
Maintenance coordination
Issues logged, vendors booked and every job followed through.
- Issue logging with photos
- Vendor booking and follow-up
- Guest updates while repairs happen
- Maintenance history per home
Review management
Thoughtful replies and steady requests that build your reputation.
- Replies to every review
- Timely review requests
- Guest feedback themes
- Flags for anything that needs you
Listing management
Listings kept accurate, consistent and up to date across platforms.
- Descriptions, rules and amenities
- Seasonal updates and photos
- Consistency across Airbnb, Vrbo and others
- Minimum stays and settings
How it works
From first call
to calmer weeks.
Discovery call
We learn your homes, tools and what’s taking up your time.
Your playbook
We document your rules, tone, vendors and escalation preferences.
Shadow week
Your assistant drafts while you approve, until it feels just right.
Ongoing support
Day-to-day coverage with a clear weekly summary and check-in.
See it in action
See a day in the inbox
Pick a conversation to see how your assistant replies, and what they handle behind the scenes. Sample guests and homes.
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Interactive demo with sample data. Names, homes and figures are illustrative.
Sample work
What you’ll
get from us.
Sample
Weekly summary
A one-page recap of messages, issues, reviews and anything that needs your decision.
Sample
Message playbook
Your saved replies and tone guide, so every guest hears the same warm voice.
Sample
Turnover photo checklist
The room-by-room photos your assistant reviews after every clean.
These are representative samples. Client work is shared with permission. Book a call and we’ll walk you through examples relevant to your homes.
Questions
Good to know.
What hours does my assistant cover?
We agree on coverage hours during setup, based on your guests, your markets and how hands-on you want to be.
Will guests know they’re talking to an assistant?
Your assistant writes as part of your team and in your voice. You decide how they sign off and which conversations always come to you.
Do I need to change my software?
Usually not. We work inside the booking platforms, property management system and messaging tools you already use.
Related services
Works well together.
Ready when you are
Let’s Build What’s Next —
Together.
Tell us about your homes and what is taking up your time. We will come back with a plan that fits, whether that is one assistant or a full rebuild.
